Last updated: 19 November 2025
THIS AGREEMENT is made on the date when the Customer confirms acceptance of these terms on the Platform.
BETWEEN:
(1) Nearcut Limited, a company organised and existing under the laws of England and Wales under company number 08171462 whose registered office is at 7 Bell Yard, London WC2A 2JR (the “Company”);
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(2) The individual or entity using the Platform to make a booking for services from a business listed on the Platform (the “Customer”).
(A) The Company operates a digital booking and payment platform enabling customers to book services with participating businesses (the “Clients”) through the Company’s websites and applications.
(B) The Customer wishes to use the Platform to make bookings and, where applicable, pay a Booking Fee or other charges in connection with those bookings.
(C) These terms govern the relationship between the Company and the Customer. The Company is not a party to any contract between the Customer and the Client for the provision of Client Services.
NOW IT IS HEREBY AGREED as follows:
1.1. In these terms, the following expressions have the meanings set out below:
1.2. Words in the singular include the plural and vice versa.
1.3. References to “including” or “for example” are illustrative and do not limit the meaning of preceding words.
1.4. References to clauses are to clauses in this Agreement.
1.5. References to legislation include amendments, re-enactments and subordinate legislation.
1.6. References to writing include email.
2.1. These terms apply to all bookings made by a Customer through the Platform and to the exclusion of any other terms which the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
2.2. The Customer agrees to these terms when they enter their email address and confirm acceptance during the booking process on the Platform (including seedandspoke.shop). No separate confirmation email is required for acceptance.
2.3. Following confirmation of a booking, the Company will provide the Customer with access to view and manage that booking through the Platform.
2.4. The Customer acknowledges that the Company is not a party to the contract for the supply of the Client Services. That contract is formed directly between the Customer and the relevant Client. The Company’s role is limited to providing the Platform, facilitating payments where applicable, and charging and retaining the Booking Fee in its own right. The Company is not responsible for the performance of the Client Services.
2.5. Any drawings, descriptive matter, advertising or marketing issued by the Company are for the sole purpose of giving an approximate idea of the Platform and the services described in them. They do not form part of these terms and have no contractual force.
2.6. In the event of conflict between the documents forming the Agreement, these shall be interpreted in the following order of precedence:
2.7. The Customer must not use the Platform for unlawful purposes or to procure services that breach applicable law or the acceptable-use or restricted-business policies of our payment providers (including Stripe). The Company may suspend or cancel a booking and/or disable payment processing where reasonably required to address suspected non-compliance.
3.1. Customers may make bookings for Client Services through the Platform by following the on-screen instructions. A booking is confirmed when the Customer receives a confirmation screen or email from the Platform.
3.2. The Customer must ensure that all information provided during the booking process is accurate and complete. The Company is not responsible for errors arising from incorrect details supplied by the Customer.
3.3. All bookings are subject to the Client’s availability and acceptance. If the Client cannot fulfil a booking, the Customer will be notified and offered the opportunity to rebook or cancel.
3.4. All bookings of Client Services made by a Customer shall be in accordance with these terms and the Customer Booking Terms displayed on the Platform (as updated from time to time), together with any additional terms applied by the Client, provided that such additional terms are not inconsistent with the Customer Booking Terms.
3.5. The Customer shall not seek to contract on terms that conflict with the Customer Booking Terms. Where conflict arises, the Customer Booking Terms prevail.
3.6. The Booking Fee if applicable and total price for the Client Services will be shown clearly on the final confirmation screen before the Customer commits to pay.
3.7. The Booking Fee if it applies applies only to bookings made through the Platform and is the same whether or not the Client accepts online payments for the balance of the Client Services.
3.8. The Booking Fee is calculated by reference to the total value of the booking shown at checkout (including multiple services and any partial pre-payment), not merely the amount paid online at that time.
3.9. Manual Bookings do not attract a Booking Fee. However, if the Client requires the Customer to pay a deposit or other pre-payment online via the Platform to secure a Manual Booking, the Booking Fee applies to that online transaction.
3.10. The Customer acknowledges that pricing for Client Services displayed at checkout is provided by the Client. Clients are required by the Platform rules to maintain accurate prices and record any discounts through the Platform. The Company may take reasonable steps (including suspending features) to address suspected attempts to circumvent the Booking Fee rules (where a Booking Fee is payable).
4.1. The Customer may cancel or reschedule a booking through the Platform in accordance with the Client’s cancellation policy shown on the relevant booking page, subject to clause 4.2.
4.2. If the Customer cancels a booking pursuant to clause 4.1, any pre-payment and (if applicable) the Booking Fee will be refunded automatically, unless the cancellation occurs after the earlier of (i) the cut-off time in the Client’s stated cancellation policy or (ii) 1 hour before the start of the booked appointment, in which case the Booking Fee will be non-refundable, and any refund of pre-payment will be subject to the Client’s stated refund policy.
4.3. If the Client cancels a booking, the Booking Fee and any pre-payment will be refunded to the Customer in accordance with the Client’s cancellation policy.
4.4. Refunds will be processed to the original payment method used for the booking. The Company will process refunds promptly once they are due, but the time taken for a refund to reach the Customer’s account may depend on the payment provider and is outside the Company’s control, and, in some cases, may take up to 2 weeks to appear on the Customer’s card or bank statement.
4.5. Where a deposit or partial pre-payment was taken online, subject to clause 4.2 any refund of such deposit or pre-payment will be made in accordance with the Client’s cancellation policy and applicable law. Payment of the remaining balance in-store is a matter between the Customer and the Client.
4.6. Where a Booking Fee applies, the Customer acknowledges that the Booking Fee is a charge for the Platform’s booking and related services and is non-refundable except as set out in this clause, regardless of whether the Customer attends the appointment or the Client provides the booked services.
4.7. If the Customer fails to attend a booked appointment without cancelling in accordance with clause 4.1, any Booking Fee paid will remain non-refundable. The Client’s cancellation policy will govern whether any pre-payment is refundable or whether the full price of the Client Services remains payable. The Company bears no responsibility for any decision by the Client to seek payment of the remaining balance for the missed appointment.
4.8. Nothing in this clause affects the Customer’s statutory rights under consumer protection law.
5.1. The Customer must pay any applicable Booking Fee at the time of making a booking through the Platform. The Booking Fee is payable in addition to the price of the Client Services.
5.2. The Booking Fee is a separate charge for use of the Platform, retained by the Company in its own right, and does not form part of the Client’s revenue. It is payable in addition to the price of the Client Services and, if applicable, is inclusive of VAT.
5.3. Where the Customer pays for Client Services online, payment is processed by the Company or its payment processor (for example, Stripe) as limited collection agent for the Client.
5.4. Payment by a Customer to the Company (or to Stripe on its behalf) discharges the Customer’s payment obligation to the Client for the amount paid. Stripe’s transaction and network fees relating to Client Services are for the Client’s account.
5.5. The Client will ordinarily be the Merchant of Record. Where the Company collects a Booking Fee without any corresponding online payment for Client Services, it may act as Merchant of Record for that Booking Fee transaction.
5.6. The Company may make available additional payment methods, including (where available) but not limited to Buy Now Pay Later services (for example, Klarna), in connection with the Customer’s use of the Platform. Such services may be subject to separate terms imposed by the relevant third-party provider. The Customer remains responsible for any obligations associated with those services.
5.7. Where the Customer chooses to pay for the Client Services in-store, any applicable Booking Fee remains payable online at the time of booking and is unaffected by the payment method chosen for the remainder of the service price.
5.8. The Customer acknowledges that any such payment methods are offered at the Customer’s own risk and responsibility. The Company is not responsible for the acts or omissions of any third-party payment provider.
6.1. The Platform is intended for use by individuals aged 18 and over. By using the Platform, the Customer represents and warrants that they are at least 18 years old.
6.2. If the Customer is under 18, they must obtain the consent of a parent or guardian before using the Platform or making any booking. The Company reserves the right to request evidence of such consent.
6.2.1. Online card and wallet payments are available only to Customers aged 18 or over. Notwithstanding clause 6.1, Customers under 18 may use the Platform to make bookings where no online payment is required, provided that this is permitted by law. The Booking Fee may be charged to such Customers only to the extent permitted by law.
7.1. The Company provides the Platform on an “as is” and “as available” basis. While the Company uses reasonable care and skill in operating the Platform, it does not guarantee that the Platform will be uninterrupted or error-free, or that all defects will be corrected.
7.2. The Company facilitates bookings and payment processing but is not a party to the contract between the Customer and the Client for the provision of Client Services. Accordingly, the Company shall have no liability to the Customer arising from or in connection with the performance or non-performance of the Client Services. Any issues, complaints, or claims relating to the quality, performance, or provision of the Client Services must be raised directly with the Client.
7.3. Except as expressly provided in these terms, all warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
7.4. Nothing in these terms excludes or limits the Company’s liability for:
7.5. Subject to clause 7.4, the Company shall not be liable for:
8.1. All intellectual property rights in and to the Platform, including software, design, text, graphics, and content, are owned by or licensed to the Company. The Customer is granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for the purpose of making bookings and related transactions.
8.2. The Customer shall not:
8.3. The Customer grants the Company a perpetual, worldwide, royalty-free licence to use any feedback or suggestions about the Platform for any purpose, without obligation to the Customer.
9.1. Nothing in these terms affects any statutory rights the Customer may have as a consumer under applicable law, including the Consumer Rights Act 2015.
9.2. If the Customer is a consumer, they have legal rights in relation to Client Services that are not performed with reasonable care and skill, or that do not conform with the description provided. Those rights are against the Client supplying the services, not the Company.
9.3. Where the Customer purchases any digital content from the Company as part of the Platform experience, the Company will ensure that such digital content is of satisfactory quality, fit for purpose, and as described.
9.4. If the Company provides any digital content as part of the Platform experience, the Customer may have a statutory right to cancel the contract for that digital content within 14 days of purchase unless they consent to immediate supply and acknowledge that the right to cancel is lost once supply begins.
9.5. For services scheduled on a specific date and time, the statutory 14-day cancellation right under consumer distance-selling rules does not apply. This does not affect the Customer’s legal rights where services are not performed with reasonable care and skill, or other non-excludable rights.
9.6. The Customer may raise complaints about the Client Services directly with the Client. Complaints about the Platform or Payment Services should be sent to [email protected].
10.1. The Company may suspend or terminate the Customer’s access to the Platform immediately and without notice if the Customer:
10.2. The Customer may stop using the Platform at any time by ceasing to make bookings or deleting their account.
10.3. Termination of the Customer’s account does not affect any bookings already made or the Customer’s liability for Booking Fees or other charges incurred prior to termination. Upcoming appointments will be cancelled.
11.1. The Company will collect and process personal data of Customers in accordance with its privacy policy, which is available on the Platform and updated from time to time.
11.2. To seek to prevent fraud and enable reconciliation and chargeback defences, the Company may retain limited booking and transaction metadata for up to 6 months after the relevant appointment date. Customer account deletion may be delayed for up to 6 months after the most recent appointment to allow processing of refunds and chargebacks; during that period the account may be deactivated and hidden from view.
11.3. The Customer acknowledges that the Client may also process their personal data in connection with the performance of Client Services. The Client is a separate data controller in respect of such processing, and the Company is not responsible for the Client’s handling of personal data.
11.4. The Company may, on the basis of its legitimate interests, contact Customers by email following the start or completion of a booking to request feedback about the booking process or the Platform experience. Each such email will include a clear unsubscribe or opt-out link. Customers may opt out of receiving further feedback requests at any time by using that link or by contacting the Company.
11.5. To perform and administer bookings made via the Platform, the Company may share with the relevant Client the minimum necessary information about the Customer and the booking (for example, appointment details, Customer name and contact information, and payment status).
12.1. The Company may amend these terms from time to time. The version in force at the time of a booking will govern that booking. Where a change materially affects the Customer’s rights or obligations, the Company will provide notice via the Platform or by email before the change takes effect.
12.2. Continued use of the Platform following notice of a change constitutes the Customer’s acceptance of the updated terms. If the Customer does not agree to the changes, they must stop using the Platform before the new terms take effect.
12.3. If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
12.4. These terms constitute the entire agreement between the Company and the Customer and supersede all previous discussions, negotiations, or agreements relating to their subject matter.
12.5. A failure by the Company to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.
12.6. The Company shall not be liable for any delay or failure to perform its obligations under these terms if such delay or failure results from events, circumstances or causes beyond its reasonable control.
12.7. The Company may assign, transfer, or subcontract any of its rights or obligations under these terms without the Customer’s prior consent.
12.8. The Customer may not assign or transfer any of their rights under these terms without the Company’s prior written consent.
12.9. No person other than the parties to these terms shall have any rights to enforce them under the Contracts (Rights of Third Parties) Act 1999.
12.10. Notices under these terms shall be in writing and delivered by email or via the Platform. A notice is deemed received:
12.11. These terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
12.12. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.
12.13. By clicking “I Agree” or otherwise confirming acceptance through the Platform, including at the point of booking, the Customer agrees to be bound by these terms. If the Customer does not agree to these terms, they must not use the Platform or make any booking through it.